Refund policy

Refund policy

We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!

 

Return Policy

We accept returns or exchanges for items purchased directly from our website within 30 days of the purchase, provided that the following conditions are met:

 

Condition of Items: Items must be free from visible damage.

Packaging: All original packaging must be intact.

Guarantee: Any signs of damage will affect the guarantee.

Time Frame: Returns or exchanges are not accepted after 30 days from the date of receiving the product.

 

Exemptions: We do not accept returns for intimate items (such as undergarments), sanitary goods, hazardous materials, or flammable liquids or gases.

Proof of Purchase: To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

Return Address: To process your return or exchange, you must send the product and pay for the return postage to the following address:

Parcel Locker 10303 09797

Cleveland North Mall

Shop 85, 90 Middle St

Cleveland QLD 4163

Australia

To initiate a return or exchange, please contact us at craycrochetcrew@gmail.com with your order number and reason for the return or exchange. Our team will assist you based on the guidelines outlined here.

 

Exchanges

For exchanges, please follow the same procedure as for returns. Contact us at craycrochetcrew@gmail.com with your order number and reason for the exchange. We will process your request according to our policy.

 

Return Shipping

You are responsible for the shipping costs associated with returning your item. For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

 

Refunds

Once we receive and inspect your returned item, we will notify you via email about the status of your refund. If approved, the refund will be processed, and a credit will be applied to your original payment method.

Late or Missing Refunds: Processing times can vary between financial institutions, typically taking 2-3 business days. If you have not received your refund within this period, please email us at craycrochetcrew@gmail.com so we can investigate further.

 

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the return value. A digital gift certificate will be emailed to you once the returned item is received.

 

Damaged Items

If you receive a damaged or defective item, please submit a request to our email team at craycrochetcrew@gmail.com. Report any damage within 48 hours of receipt. We use timestamp information from the tracking link and delivery confirmation to review damage or return claims.

 

Feedback

We value your feedback, questions, and concerns. Please feel free to email us at craycrochetcrew@gmail.com. Your input is vital as we continuously strive to improve our services.

 

Thank you for shopping with us!